npressfetimg-1017.png

eDesk Awarded ‘Innovative New Technology’ for eDesk Smart Inbox in Deloitte Ireland Technology Fast 50 Awards 2021 After Investment in Artificial Intelligence Advancements – Yahoo Finance

DUBLIN, December 13, 2021–(BUSINESS WIRE)–eDesk, the eCommerce-focused customer support platform, today announced that it has been chosen by Google as winner of the Deloitte Ireland Fast 50 ‘Innovative New Technology Award 2021’ for eDesk Smart Inbox, and is ranked 35th within the fastest-growing technology companies in Ireland list.

eDesk’s CEO, Alex Payne, credits the company’s growth over the last four years with their ongoing investment in technology to streamline customer service. He said: “Our investment in innovation has been transformative, enabling our customers to give extraordinary customer service, which has in turn contributed to our accelerated growth in recent years. The Deloitte Ireland Technology Fast 50 program acknowledges companies for their rapid revenue growth and innovation, so we are honored to win this award, and to be ranked among the 50 fastest-growing companies in the Irish technology sector.”

eDesk’s Smart Inbox automatically categorizes, prioritizes and assigns incoming customer emails to relevant support agents from over 80 eCommerce channels, including eBay, Amazon and Shopify. In addition, the automated template and translation feature within Smart Inbox provides a series of adaptable and localized replies to common support queries, enabling businesses to scale overseas and communicate effectively with customers worldwide. This transforms online seller operations, by allowing tasks to be completed in batches and automatically routing certain tasks to appropriate subject matter experts for a quicker response.

Over the past two years, the global pandemic has forced changes in retail with a shift from the high street to online. Companies have had to adapt and accelerate their digital operations, including how they manage customer support queries. Despite the uncertainty brought by Covid-19, eDesk’s revenue and customer base continues to grow. With 48% of customers based in the US, eDesk is continuing to expand and recruit into the US market throughout 2022.

Announcing the winners of the Deloitte Ireland Technology Fast 50 programme, David Shanahan, Partner, Deloitte, said: “Congratulations to all of the companies that ranked this year. This is the first year we have seen the impact the pandemic has had on revenues of Irish tech companies. It will come as no surprise that many of this year’s winners have achieved accelerated growth and scale as a result of the pandemic and being able to capitalize on the global move to a digital way of life.

“From enabling us to better look after ourselves, to providing critical technologies to keep businesses connected to customers, for example, these companies have shown us the creativity, resilience, and commitment to driving progress that is present in the indigenous technology sector in Ireland. It is also encouraging to see so many new entrants to the ranking – with a strong cohort of younger companies, the future of the indigenous sector looks bright. We are thrilled to showcase their achievements and wish them continued success over the coming years.”

The Deloitte Ireland Technology Fast 50 awards included a number of award categories. The winners of these awards and the 2021 ranking list can be viewed here.

Ends</…….

Source: https://finance.yahoo.com/news/edesk-awarded-innovative-technology-edesk-145000057.html

Leave a Reply

Your email address will not be published. Required fields are marked *

Releated

npressfetimg-5511.png

No, 5G technology does not cause COVID-19 symptoms – PolitiFact

Since the beginning of the pandemic, various attempts to connect COVID-19 with 5G technology have circulated across social media. We’ve fact-checked several of these false claims.

Another iteration of these problematic assertions resurfaced in the form of a paper published on Sept. 29, 2021, in the Journal of Clinical and Translational Research.

“Their analysis revealed a clear overlap between the effects of wireless communication technologies on the human body and the symptomatology of COVID-19 disease,” a blog post on the paper said. “In other words, the electromagnetic radiation from wireless technologies, including and especially 5G, can cause the same symptoms as COVID-…….

npressfetimg-5482.png

Techopia Live: Determining the Trustworthiness of AI Technology – Ottawa Business Journal

As more and more companies are incorporating artificial intelligence into their daily business, few consider how they’ll monitor or mitigate its potential biases and risks until after an issue is identified. On Techopia Live, host Sherry Aske spoke with Niraj Bhargava, the CEO of Ottawa’s NuEnergy AI, a software enterprise that aims to help organizations measure and manage trust in their AI technology. The following is an edited transcript of the interview.

OBJ: Niraj, what is your elevator pitch for NuEnergy AI?

NB: NuEnergy AI is Canada’s leader in AI governance. We uniquely dedicate our AI and governance experience and expertise to help build and deliver gua…….