Experts say technology unlocks higher employee productivity – Fast Company
Technology exists to make our professional lives a little easier. However, when department managers and their teams get too comfortable with the old way of doing business in a familiar pattern or process, it’s never easy to convince them to adapt to the latest infrastructure all at once.
If your company is currently pursuing a new digital platform or service, an expert panel of Fast Company Executive Board members shares 16 points to support each employee’s tech level and learning style.
1. IS THE CUSTOMER EXPERIENCE PERSONALIZED?
Our company uses a “white glove” approach during the onboarding process as every restaurant we partner with is at a different point in its digital transformation journey. As a business leader, it’s always important to ensure that each client’s experience is hyper-personalized because it sets them up for short- and long-term success. Conduct in-person meetings with each client as their team adapts to your technology. – Christine de Wendel, sunday
2. DID YOU GET FEEDBACK FROM ‘TOUGH CUSTOMERS?’
Engage your “tough customers” first. Make a shortlist of folks in your organization that are both influential and known to be squeaky wheels about change. Invite them to preview the tech and ask for their thoughts on the product and rollout. Identifying points of resistance from the toughest critics early and often makes them feel included and adds to a more successful adoption. – Carrie Weaver, Silver Branch Consulting
3. WHAT IS YOUR COMPANY’S CHALLENGE?
First, understand the business problem you are trying to solve or the opportunity you are trying to capitalize on. Technology for the sake of technology always ends badly. Second, find a partner you can trust who can help you on the journey because the unanticipated can result in expensive mistakes. This not only weakens a company’s growth but also puts it at an even greater risk. – Ryan Frederick, AWH
4. WHAT TYPE OF TRAINING IS AVAILABLE?
Education on how the digital transformation will assist in resolving pain points for employees and team members is key. In order for staff to adopt something new, it has to be relevant and beneficial for them. Otherwise, it seems like an arduous task to learn a new product or tool. Ask team members what challenges they have in their day-to-day work and explain how the new technology will address this. – Amanda Dorenberg, COMMB
5. DID YOU GET A SECOND OPINION?
Many technology solutions can be sold as the “definitive” and “golden ticket” for increased productivity and decreased costs. Network with peers and see what their thoughts and suggestions are and what they have used. This type of advice will enable you to make a decision based on others’ experience, not the salesperson’s opinion. – Christopher Tompkins, The Go! Agency
6. IS THE PLATFORM USER-FRIENDLY FOR MULTIPLE LEARNING?
If you’ve seen the new tech demoed a million times, it may seem easy to use. But, for your team, this may be the …….