The art of mixing human interaction and technology – PropertyCasualty360
Editor’s note: This article is part one of a two-part story. Part two will appear on PropertyCasualty360 tomorrow.
Insurers are rapidly integrating advanced technologies and new data sources to facilitate an increasing share of claims. Yet many are not yet enhancing the capabilities and broadening the roles of their claims professionals to exponential levels so they may reap the full benefits of such transformations, particularly in maintaining personal engagement with customers at the moments that matter most.
Source: https://www.propertycasualty360.com/2021/12/13/the-art-of-mixing-human-interaction-and-technology/
